@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=Plus+Jakarta+Sans:wght@500;600;700;800&display=swap";:root{--brand: #2563eb;--brand-light: #3b82f6;--brand-dark: #1d4ed8;--brand-mid: #2060e5;--brand-pale: rgba(37, 99, 235, .08);--brand-pale2: rgba(37, 99, 235, .15);--brand-border: rgba(37, 99, 235, .25);--brand-glow: rgba(37, 99, 235, .32);--brand-gradient: linear-gradient(135deg, #1d4ed8 0%, #3b82f6 100%);--bg: #edf0f2;--bg-white: #ffffff;--bg-subtle: #e2e6ea;--bg-subtle-hover: #edf0f2;--glass: rgba(255, 255, 255, .72);--glass-hover: rgba(255, 255, 255, .88);--glass-strong: rgba(255, 255, 255, .96);--border: rgba(0, 0, 0, .06);--border-mid: rgba(0, 0, 0, .1);--border-strong: rgba(0, 0, 0, .16);--text-primary: #1a2332;--text-secondary: #4a5568;--text-muted: #7a8ba0;--text-faint: #a8b8c8;--sidebar-bg: #ffffff;--sidebar-bg-hover: rgba(37, 99, 235, .07);--sidebar-bg-active: rgba(37, 99, 235, .11);--sidebar-border: rgba(0, 0, 0, .07);--sidebar-text: #94a3b8;--sidebar-text-hover: #1a2332;--sidebar-text-active: #1d4ed8;--shadow-xs: 0 1px 3px rgba(0, 0, 0, .06);--shadow-sm: 0 2px 8px rgba(0, 0, 0, .07), 0 1px 3px rgba(0, 0, 0, .04);--shadow-md: 0 4px 20px rgba(0, 0, 0, .09), 0 2px 6px rgba(0, 0, 0, .05);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .11), 0 4px 10px rgba(0, 0, 0, .06);--shadow-xl: 0 24px 60px rgba(0, 0, 0, .14), 0 6px 16px rgba(0, 0, 0, .07);--shadow-brand: 0 4px 24px rgba(37, 99, 235, .28);--danger-fg: #dc2626;--danger-border: rgba(239, 68, 68, .25);--dept-fg: #475569;--dept-pale: rgba(71, 85, 105, .07);--dept-border: rgba(71, 85, 105, .22);--sidebar-w: 268px;--sidebar-w-col: 68px;--sidebar-tr: .35s cubic-bezier(.4, 0, .2, 1);--radius-xs: 6px;--radius-sm: 8px;--radius: 12px;--radius-lg: 18px;--radius-xl: 24px}[data-theme=dark]{--brand: #3b82f6;--brand-light: #60a5fa;--brand-dark: #93c5fd;--brand-dark-btn: #1d4ed8;--brand-mid: #4a90f8;--brand-pale: rgba(59, 130, 246, .1);--brand-pale2: rgba(59, 130, 246, .18);--brand-border: rgba(59, 130, 246, .28);--brand-glow: rgba(59, 130, 246, .22);--brand-gradient: linear-gradient(135deg, #1d4ed8 0%, #60a5fa 100%);--bg: #000000;--bg-white: #141414;--bg-subtle: #1c1c1c;--bg-subtle-hover: #2a2f36;--glass: rgba(20, 20, 20, .82);--glass-hover: rgba(28, 28, 28, .92);--glass-strong: rgba(20, 20, 20, .97);--border: rgba(255, 255, 255, .05);--border-mid: rgba(255, 255, 255, .09);--border-strong: rgba(255, 255, 255, .15);--danger-fg: #fca5a5;--danger-border: rgba(239, 68, 68, .45);--text-primary: #edf0f2;--text-secondary: #cfd4db;--text-muted: #60748a;--text-faint: #60748a;--sidebar-border: rgba(255, 255, 255, .04);--shadow-xs: 0 1px 3px rgba(0, 0, 0, .3);--shadow-sm: 0 2px 8px rgba(0, 0, 0, .35), 0 1px 3px rgba(0, 0, 0, .2);--shadow-md: 0 4px 20px rgba(0, 0, 0, .45), 0 2px 6px rgba(0, 0, 0, .28);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .55), 0 4px 10px rgba(0, 0, 0, .35);--shadow-xl: 0 24px 60px rgba(0, 0, 0, .65), 0 6px 16px rgba(0, 0, 0, .4);--shadow-brand: 0 4px 24px rgba(59, 130, 246, .22);--dept-fg: #94a3b8;--dept-pale: rgba(148, 163, 184, .1);--dept-border: rgba(148, 163, 184, .22);--sidebar-bg: #0a0a0a;--sidebar-bg-hover: rgba(255, 255, 255, .05);--sidebar-bg-active: rgba(59, 130, 246, .22);--sidebar-border: rgba(255, 255, 255, .05);--sidebar-text: rgba(255, 255, 255, .48);--sidebar-text-hover: rgba(255, 255, 255, .88);--sidebar-text-active: #60a5fa}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px) scale(.97)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes slideDown{0%{opacity:0;transform:translateY(-12px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes popIn{0%{opacity:0;transform:scale(.92)}to{opacity:1;transform:scale(1)}}@keyframes shimmer{0%{background-position:-600px 0}to{background-position:600px 0}}.sk{background:linear-gradient(90deg,var(--bg-subtle) 25%,var(--border) 50%,var(--bg-subtle) 75%);background-size:600px 100%;animation:shimmer 1.6s ease infinite;border-radius:6px}[data-theme=dark] .sk{background:linear-gradient(90deg,#2a2a2a 25%,#424242,#2a2a2a 75%);background-size:600px 100%}.sla-breached-badge{background:#fef2f2;color:#dc2626}[data-theme=dark] .sla-breached-badge{background:#dc262624;color:#f87171}.source-email-badge{background:#e0f2fe;color:#0284c7;border:1px solid #bae6fd}[data-theme=dark] .source-email-badge{background:#0ea5e91f;color:#38bdf8;border:1px solid rgba(14,165,233,.25)}.audit-badge-success{background:#d1fae5;color:#065f46;border:1px solid #6ee7b7}.audit-badge-warning{background:#fef3c7;color:#92400e;border:1px solid #fcd34d}.audit-badge-info{background:#e0f2fe;color:#0369a1;border:1px solid #7dd3fc}.audit-badge-danger{background:#fee2e2;color:#991b1b;border:1px solid #fca5a5}.audit-badge-neutral{background:#f3f4f6;color:#6b7280;border:1px solid #d1d5db}.audit-badge-purple{background:#ede9fe;color:#5b21b6;border:1px solid #c4b5fd}.audit-badge-amber{background:#fffbeb;color:#b45309;border:1px solid #fde68a}[data-theme=dark] .audit-badge-success{background:#05966926;color:#34d399;border-color:#34d39940}[data-theme=dark] .audit-badge-warning{background:#d9770626;color:#fbbf24;border-color:#fbbf2440}[data-theme=dark] .audit-badge-info{background:#0ea5e926;color:#38bdf8;border-color:#38bdf840}[data-theme=dark] .audit-badge-danger{background:#dc262626;color:#f87171;border-color:#f8717140}[data-theme=dark] .audit-badge-neutral{background:#6b728026;color:#9ca3af;border-color:#9ca3af33}[data-theme=dark] .audit-badge-purple{background:#8b5cf626;color:#a78bfa;border-color:#a78bfa40}[data-theme=dark] .audit-badge-amber{background:#b4530926;color:#fbbf24;border-color:#fbbf2433}@keyframes pulseGlow{0%,to{box-shadow:0 0 #2563eb00}50%{box-shadow:0 0 0 6px #2563eb1f}}@keyframes countUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@keyframes rotateBorderEl{0%{transform:translate(-50%,-50%) rotate(0)}to{transform:translate(-50%,-50%) rotate(360deg)}}@keyframes toastSlideIn{0%{transform:translate(110%);opacity:0}to{transform:translate(0);opacity:1}}@keyframes slideIn{0%{transform:translate(100%);opacity:0}to{transform:translate(0);opacity:1}}@keyframes cardEntrance{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@keyframes ripple{0%{transform:scale(0);opacity:.5}to{transform:scale(4);opacity:0}}@keyframes borderPulse{0%,to{border-color:var(--brand-border)}50%{border-color:var(--brand)}}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%;font-family:Inter,sans-serif;background:var(--bg);color:var(--text-primary);font-size:16px;line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;transition:background .3s,color .3s}body{background-image:radial-gradient(ellipse 60% 40% at 80% 0%,rgba(37,99,235,.06) 0%,transparent 55%),radial-gradient(ellipse 50% 35% at 5% 95%,rgba(37,99,235,.04) 0%,transparent 50%)}[data-theme=dark] body{background-image:radial-gradient(ellipse 60% 40% at 80% 0%,rgba(37,99,235,.03) 0%,transparent 55%),radial-gradient(ellipse 50% 35% at 5% 95%,rgba(37,99,235,.02) 0%,transparent 50%)}.layout{display:flex;height:100vh;overflow:hidden;padding:12px 0 12px 12px;box-sizing:border-box}.main-content{flex:1;overflow-y:auto;overflow-x:hidden;animation:fadeIn .35s ease}.main-content::-webkit-scrollbar{width:4px}.main-content::-webkit-scrollbar-track{background:transparent}.main-content::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:2px;transition:background .2s}.main-content::-webkit-scrollbar-thumb:hover{background:var(--brand-mid)}.main-content>header{display:flex;align-items:center;justify-content:space-between;padding:0 20px;height:60px;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--glass);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);box-shadow:var(--shadow-xs);position:sticky;top:0;z-index:50;flex-shrink:0;margin:0 12px}.sidebar{width:var(--sidebar-w);min-width:var(--sidebar-w);height:calc(100vh - 24px);display:flex;flex-direction:column;background:var(--sidebar-bg);border-radius:var(--radius-lg);border:1px solid var(--border-mid);box-shadow:0 4px 28px #00000014,0 1px 6px #0000000a;transition:width var(--sidebar-tr),min-width var(--sidebar-tr);overflow:visible;position:relative;z-index:100;flex-shrink:0}.sidebar:after{content:"";position:absolute;top:0;left:0;right:0;height:2px;opacity:.85}.sidebar:before{content:"";position:absolute;top:0;bottom:0;left:0;width:1px;background:linear-gradient(180deg,transparent,var(--brand-border),transparent);opacity:0;transition:opacity .3s}.sidebar.collapsed{width:var(--sidebar-w-col);min-width:var(--sidebar-w-col)}.sidebar-toggle{position:absolute;top:22px;right:-13px;width:26px;height:26px;background:var(--bg-white);border:1.5px solid var(--border-mid);border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;z-index:300;box-shadow:var(--shadow-sm);transition:all .22s cubic-bezier(.34,1.56,.64,1);color:var(--text-muted)}.sidebar-toggle:hover{background:var(--brand);border-color:var(--brand);color:#fff;box-shadow:var(--shadow-brand);transform:scale(1.12)}.sidebar-toggle svg{transition:transform var(--sidebar-tr)}.sidebar.collapsed .sidebar-toggle svg{transform:rotate(180deg)}.sidebar-brand{display:flex;align-items:center;gap:10px;padding:18px 14px;border-bottom:1px solid var(--sidebar-border);flex-shrink:0;overflow:hidden;min-height:68px}.logo-mark{width:36px;height:36px;background:linear-gradient(145deg,var(--brand-dark),var(--brand-light));border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 3px 14px #2563eb73;transition:transform .2s,box-shadow .2s}.logo-mark:hover{transform:rotate(-4deg) scale(1.06);box-shadow:0 6px 20px #2563eb8c}.logo-wordmark{font-family:Plus Jakarta Sans,sans-serif;font-weight:800;font-size:15px;color:var(--text-primary);white-space:nowrap;overflow:hidden;transition:opacity var(--sidebar-tr),width var(--sidebar-tr);letter-spacing:-.01em}.logo-wordmark em{font-style:normal;color:var(--brand-light)}.sidebar.collapsed .logo-wordmark{opacity:0;width:0;pointer-events:none}.sidebar.collapsed .sidebar-brand{justify-content:center;padding:18px 0}.sidebar-user{display:flex;align-items:center;gap:10px;padding:13px 14px;border-bottom:1px solid var(--sidebar-border);flex-shrink:0;overflow:hidden;min-height:60px;cursor:pointer;transition:background .15s}.sidebar-avatar{width:34px;height:34px;background:linear-gradient(145deg,var(--brand-dark),var(--brand-light));border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:12px;color:#fff;flex-shrink:0;box-shadow:0 0 #2563eb4d;transition:box-shadow .3s}.sidebar-user:hover .sidebar-avatar{animation:pulseGlow 1.5s ease infinite}[data-theme=dark] .sidebar-avatar{background:linear-gradient(145deg,var(--brand-dark-btn),var(--brand-mid));box-shadow:0 0 #2563eb33}.sidebar-user.active-logout{background:var(--sidebar-bg-hover)}.sidebar-user-info{overflow:hidden;white-space:nowrap;transition:opacity var(--sidebar-tr),width var(--sidebar-tr)}.sidebar.collapsed .sidebar-user-info{opacity:0;width:0;pointer-events:none}.sidebar.collapsed .sidebar-user{justify-content:center;padding:13px 0}.sidebar-user-info .name{font-weight:600;font-size:13px;color:var(--text-primary);overflow:hidden;text-overflow:ellipsis;line-height:1.3}.sidebar-user-info .role{font-size:10px;color:var(--brand);font-weight:600;text-transform:uppercase;letter-spacing:.09em;line-height:1.4}.sidebar nav{flex:1;padding:10px 8px;display:flex;flex-direction:column;gap:2px;overflow-y:auto;overflow-x:hidden}.nav-link{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius-sm);color:var(--sidebar-text);text-decoration:none;font-size:14px;font-weight:500;transition:all .18s cubic-bezier(.4,0,.2,1);white-space:nowrap;overflow:hidden;position:relative}.nav-link:hover{background:var(--sidebar-bg-hover);color:var(--sidebar-text-hover);padding-left:14px}.nav-link.active{background:var(--sidebar-bg-active);color:var(--sidebar-text-active)}.nav-link.active .nav-icon{opacity:1;color:var(--brand)}.nav-link.active:before{content:"";position:absolute;left:0;top:20%;bottom:20%;width:2.5px;background:var(--brand);border-radius:0 2px 2px 0;box-shadow:0 0 8px var(--brand-glow)}.nav-icon{font-size:16px;flex-shrink:0;width:20px;display:flex;align-items:center;justify-content:center;opacity:.6;transition:opacity .18s,transform .18s}.nav-link:hover .nav-icon{opacity:1;transform:scale(1.12)}.nav-label{overflow:hidden;transition:opacity var(--sidebar-tr),width var(--sidebar-tr)}.sidebar.collapsed .nav-label{opacity:0;width:0}.sidebar.collapsed .nav-link{justify-content:center;padding:10px 0}.sidebar.collapsed .nav-link:hover{padding-left:0}.nav-tooltip{position:absolute;left:calc(var(--sidebar-w-col) + 10px);background:#1f1f1f;border:1px solid rgba(37,99,235,.25);color:#ffffffe0;padding:5px 10px;border-radius:6px;font-size:12px;white-space:nowrap;opacity:0;transform:translate(-6px);transition:all .15s;pointer-events:none;z-index:999;box-shadow:var(--shadow-md)}.sidebar.collapsed .nav-link:hover .nav-tooltip{opacity:1;transform:translate(0)}.nav-group{position:relative}.nav-group-header{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:var(--radius-sm);color:var(--sidebar-text);font-size:14px;font-weight:500;transition:all .18s cubic-bezier(.4,0,.2,1);white-space:nowrap;overflow:hidden;position:relative;width:100%;background:none;border:none;cursor:pointer;text-align:left;font-family:inherit}.nav-group-header:hover{background:var(--sidebar-bg-hover);color:var(--sidebar-text-hover);padding-left:14px}.nav-group-header:hover .nav-icon{opacity:1;transform:scale(1.12)}.nav-group-header.group-active{color:var(--sidebar-text-active)}.nav-group-header.group-active .nav-icon{opacity:1;color:var(--brand)}.nav-chevron{margin-left:auto;flex-shrink:0;opacity:.45;display:flex;align-items:center;transition:transform .22s cubic-bezier(.4,0,.2,1),opacity .18s}.nav-group-header.open .nav-chevron{transform:rotate(90deg);opacity:.75}.nav-group-header.group-active .nav-chevron{opacity:.8}.nav-children{overflow:hidden;max-height:0;opacity:0;transition:max-height .26s cubic-bezier(.4,0,.2,1),opacity .2s}.nav-children.open{max-height:160px;opacity:1}.nav-child-link{display:flex;align-items:center;gap:0;padding:7px 12px 7px 42px;border-radius:var(--radius-sm);color:var(--sidebar-text);text-decoration:none;font-size:13px;font-weight:500;transition:all .16s;white-space:nowrap;position:relative;font-family:inherit}.nav-child-link:before{content:"";position:absolute;left:26px;width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.35;transition:opacity .16s,background .16s}.nav-child-link:hover{background:var(--sidebar-bg-hover);color:var(--sidebar-text-hover)}.nav-child-link:hover:before{opacity:.65}.nav-child-link.active{background:var(--sidebar-bg-active);color:var(--sidebar-text-active)}.nav-child-link.active:before{opacity:1;background:var(--brand);box-shadow:0 0 6px var(--brand-glow)}.sidebar.collapsed .nav-chevron{display:none}.sidebar.collapsed .nav-children{max-height:0!important;opacity:0!important}.sidebar.collapsed .nav-group-header{justify-content:center;padding:10px 0}.sidebar.collapsed .nav-group-header:hover{padding-left:0}.nav-flyout-title{padding:6px 14px 4px;font-size:10px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--text-secondary)}.nav-flyout-link{display:block;padding:8px 14px;font-size:13px;font-weight:500;color:var(--text-primary);text-decoration:none;transition:background .13s,color .13s;border-radius:0;position:relative}.nav-flyout-link:hover{background:var(--bg-subtle);color:var(--brand)}.nav-flyout-link.active{color:var(--brand);background:var(--brand-pale);font-weight:600}.logout-btn{margin:8px 8px 14px;padding:9px 10px;display:flex;align-items:center;gap:10px;border-radius:var(--radius-sm);border:1px solid rgba(239,68,68,.14);background:#ef44440d;color:#f87171c7;font-family:Inter,sans-serif;font-size:13px;font-weight:500;cursor:pointer;transition:all .18s;white-space:nowrap;overflow:hidden;flex-shrink:0}.logout-btn:hover{background:#ef44441f;border-color:#ef444447;color:#f87171;transform:translate(2px)}.sidebar.collapsed .logout-btn{justify-content:center;padding:10px 0}.sidebar.collapsed .logout-label{display:none}.logout-icon{flex-shrink:0;font-size:15px}.sidebar-logout-popup{margin:0 8px 6px;padding:9px 12px;display:flex;align-items:center;gap:10px;border-radius:var(--radius-sm);border:1px solid rgba(239,68,68,.18);background:#ef444412;color:#f87171d9;font-family:Inter,sans-serif;font-size:13px;font-weight:500;cursor:pointer;width:calc(100% - 16px);transition:all .18s;animation:slideUp .18s ease}.sidebar-logout-popup:hover{background:#ef444421;border-color:#ef44444d;color:#f87171}.sidebar.collapsed .sidebar-logout-popup{justify-content:center;padding:10px 0;width:calc(100% - 16px)}.card{background:var(--glass);backdrop-filter:blur(16px) saturate(160%);-webkit-backdrop-filter:blur(16px) saturate(160%);border:1px solid var(--border);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow-sm);transition:box-shadow .25s,border-color .25s,transform .25s}.page-header{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-white);box-shadow:var(--shadow-xs);margin:8px 12px 0;animation:slideDown .3s ease}.page-header h1{font-family:Plus Jakarta Sans,sans-serif;font-size:20px;font-weight:700;color:var(--text-primary);letter-spacing:-.02em}.page-body{padding:16px 12px;animation:fadeIn .3s ease}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:9px 18px;border-radius:var(--radius-sm);font-family:Inter,sans-serif;font-size:14px;font-weight:600;cursor:pointer;border:none;outline:none;text-decoration:none;position:relative;overflow:hidden;transition:transform .16s cubic-bezier(.34,1.56,.64,1),box-shadow .18s,background .18s,border-color .18s;white-space:nowrap;letter-spacing:.01em;-webkit-user-select:none;user-select:none}.btn:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:radial-gradient(circle at var(--x, 50%) var(--y, 50%),rgba(255,255,255,.3) 0%,transparent 60%);opacity:0;transition:opacity .28s;border-radius:inherit}.btn:active:after{opacity:1}.btn:active{transform:scale(.96)}.btn-primary{background:var(--brand-gradient);color:#fff;box-shadow:0 2px 10px 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0}.divider:before,.divider:after{content:"";position:absolute;top:50%;width:42%;height:1px;background:var(--border-mid)}.divider:before{left:0}.divider:after{right:0}.skeleton{background:linear-gradient(90deg,var(--bg-subtle) 25%,var(--border) 50%,var(--bg-subtle) 75%);background-size:200% 100%;animation:shimmer 1.5s infinite;border-radius:var(--radius-sm)}.text-brand{color:var(--brand)}.text-brand-dark{color:var(--brand-dark)}.pulse-dot{display:inline-block;width:8px;height:8px;background:var(--brand);border-radius:50%;animation:pulseGlow 1.5s ease infinite}@keyframes bellShake{0%,to{transform:rotate(0)}15%{transform:rotate(18deg)}30%{transform:rotate(-14deg)}45%{transform:rotate(10deg)}60%{transform:rotate(-6deg)}75%{transform:rotate(3deg)}}@keyframes vrPulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.3;transform:scale(.75)}}@keyframes slaPing{0%{transform:scale(1);opacity:.7}to{transform:scale(2.8);opacity:0}}.sla-dot{position:relative;display:inline-block;flex-shrink:0}.sla-dot:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;border-radius:50%;background:var(--dot-color);animation:slaPing 2s ease-out infinite;pointer-events:none}.raise-ticket-mobile-btn,.my-tickets-cards{display:none}.my-ticket-card{padding:14px;border:1px solid var(--border-mid);border-radius:var(--radius-sm);cursor:pointer;transition:background .15s,border-color .15s;display:flex;flex-direction:column;gap:8px}.my-ticket-card:hover{background:var(--brand-pale);border-color:var(--brand-border)}.my-ticket-card-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.my-ticket-card-subject{font-size:14px;font-weight:600;color:var(--text-primary);line-height:1.4}.my-ticket-card-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.my-tickets-pagination{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px;margin-top:16px;padding-top:14px;border-top:1px solid var(--border)}.ticket-detail-grid{display:grid;grid-template-columns:1fr 280px;gap:20px;align-items:start}.dash-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-bottom:20px}.dash-grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-bottom:20px}.dash-grid-main{display:grid;grid-template-columns:1fr 1.6fr;gap:20px}@media (max-width: 1024px){.layout{padding:8px 0 8px 8px}.page-body{padding:20px 20px 28px}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:10px}}@media (max-width: 768px){.layout{padding:0;height:100dvh}.main-content>header{padding-left:66px!important;padding-right:14px!important;margin:0 8px!important;top:0!important}.page-header{padding:12px 14px 12px 66px;flex-wrap:wrap;gap:8px;margin:6px 8px 0}.page-header h1{font-size:17px}.page-body{padding:12px 8px 28px}.form-row{grid-template-columns:1fr;gap:0}.stat-grid{grid-template-columns:repeat(2,1fr);gap:10px}.modal{max-width:calc(100vw - 28px);padding:20px 16px;border-radius:var(--radius)}.modal-footer{flex-direction:column-reverse;gap:8px}.modal-footer .btn{width:100%;justify-content:center}.filters{gap:6px}.filters select,.filters input{min-width:0;flex:1 1 140px}.section-header{flex-wrap:wrap;gap:8px}.dash-grid-2,.dash-grid-3,.dash-grid-main{grid-template-columns:1fr;gap:12px}.ticket-detail-grid{grid-template-columns:1fr}.card{padding:16px}thead th{padding:9px 10px;font-size:11px}tbody td{padding:10px;font-size:13px}.reply-bubble{max-width:94%}.ticket-meta{gap:8px}.my-tickets-table{display:none}.my-tickets-cards{display:flex;flex-direction:column;gap:8px}.raise-ticket-mobile-btn{display:inline-flex;margin-left:auto}}@media (max-width: 480px){.layout{padding:0}.main-content>header{padding-left:62px!important;padding-right:12px!important;margin:0 6px!important;top:0!important}.page-header{padding:10px 12px 10px 62px;margin:4px 6px 0}.page-header h1{font-size:15px}.page-body{padding:10px 6px 24px}.stat-grid{grid-template-columns:repeat(2,1fr);gap:8px}.stat-card{padding:14px 12px}.stat-card .value{font-size:24px}.stat-card .label{font-size:10.5px}.auth-card{padding:28px 18px}.modal{max-width:calc(100vw - 20px);padding:16px 14px}.btn{padding:8px 14px;font-size:13px}.btn-lg{padding:11px 22px;font-size:14px}.card{padding:14px}thead th{padding:8px}tbody td{padding:9px 8px;font-size:12.5px}}.sidebar-notif-badge{font-size:11px;font-weight:700;padding:1px 7px;border-radius:100px;white-space:nowrap;flex-shrink:0}.sidebar-notif-badge--ticket{background:var(--brand-pale2);border:1px solid var(--brand-border);color:var(--brand-dark)}.sidebar-notif-badge--reply{background:#dbeafe;border:1px solid #bfdbfe;color:#1e3a8a}.sidebar-notif-badge--warning{background:#fffbeb;border:1px solid #fde68a;color:#92400e}.sidebar-notif-badge--success{background:#ecfdf5;border:1px solid #a7f3d0;color:#065f46}.sidebar-notif-badge--danger{background:#fef2f2;border:1px solid #fecaca;color:#991b1b}.sidebar-notif-badge--suspended{background:#fffbeb;border:1px solid #fde68a;color:#b45309}.sidebar-notif-badge--restored{background:#ecfdf5;border:1px solid #6ee7b7;color:#065f46}[data-theme=dark] .sidebar-notif-badge--reply{background:#3b82f624;border-color:#3b82f647;color:#60a5fa}[data-theme=dark] .sidebar-notif-badge--warning{background:#f59e0b24;border-color:#f59e0b47;color:#fbbf24}[data-theme=dark] .sidebar-notif-badge--success{background:#10b98124;border-color:#10b98147;color:#34d399}[data-theme=dark] .sidebar-notif-badge--danger{background:#ef444424;border-color:#ef444447;color:#f87171}[data-theme=dark] .sidebar-notif-badge--suspended{background:#b4530924;border-color:#b453094d;color:#fb923c}[data-theme=dark] .sidebar-notif-badge--restored{background:#10b98124;border-color:#10b98147;color:#34d399}